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Terms & Conditions

Booking & Payment

  • All bookings are subjected to availability. Availability is based on first come first serve basis with 70% deposit payment upon confirmation.
  • Balance 30% or full settlement – TWO (1) Weeks before the event date.
  • We strictly do not accept any temporary reservations or verbal confirmations.
  • Deposit is not refundable if cancellation is less than 7 days notice but transferable to any future events.
  • Payment should be made to Only (No Signboard Biryani 518608057715 Maybank)
  • Cancellation of order can be accepted with notice of at least 5 working days prior to the function date. An administrative charge of RM300.00 or 20% of the menu price, whichever is higher shall be imposed.
  • Cancellation with less than 24 hours notice shall attract 50% of the menu price as Cancellation Charges.
  • All functions are limited to maximum of 3 hours from setup time for breakfast, lunch or high tea and 4 hours or before 11.00 PM for dinner.
  • All bookings must be confirmed via WhatsApp or official communication channels. Orders are only considered confirmed after deposit/payment has been received.
  • Prices are subject to change without prior notice. 
  • No Signboard Biryani Kitchen & Catering reserves the right to change the menu & packages without prior notice due to any emergencies.Confirmed bookings with deposit will follow the agreed quotation.

Delivery Service

  • All deliveries are handled by third-party delivery providers such as Lalamove or other external courier services.
  • Once the order has been collected by the delivery rider, No Signboard Biryani shall not be held responsible for
  • Late delivery
  • Damaged, spilled, or tampered items
  • Missing items after handover
  • Rider misconduct or delivery issues
  • Delivery timing depends on traffic conditions, weather, and courier availability. We do not guarantee exact arrival times.
  • Delivery fees are determined by the third-party provider and must be borne by the customer unless stated otherwise.
  • For delivery-related complaints, customers must contact the delivery provider directly.
  • Food quality concerns must be reported within 1 hour of receiving the order with photo evidence.

Orders & Set Up Policy

  • For orders below 100 pax, food will be served in disposable trays only.
  • Chafing dish (buffet warmers) setup is not provided for orders under 100 pax.
  • Orders below 100 pax will be prepared in high-quality disposable catering trays suitable for tray drop service.
  • Disposable tray charges will be applied accordingly and will be stated clearly in the quotation or invoice.
  • For orders of 100 pax and above, buffet setup with chafing dishes can be arranged.
  • Buffet setup charges (including equipment, manpower, transport, and collection) will be applied accordingly.
  • If customers request chafing dishes for orders below 100 pax, additional setup and rental charges will apply, subject to availability.
  • For buffet setup orders, customers are required to arrange:
    -Tables &Table cloths
  • No Signboard Biryani will only provide food, chafing dishes, and basic buffet equipment unless otherwise agreed.
  • Additional charges may apply if table and cloth arrangements are requested from our side.
  • For Disposable Tray Drop & Go Package:
    Food will be delivered in disposable catering trays.We will NOT provide plates, cutlery, or serving utensils.
  • If customers require plates, cutlery, or additional serving items, these can be arranged upon request and additional charges will apply accordingly.

Serving Duration

  • The duration of the services is limited to 4 hours only. Should you wish to extend the duration of the services, kindly inform management in advance and additional charges apply.
  • We will not be liable for the food quality nor food contamination if any food is consumed after the recommended time, including takeaway food.
  • The Company shall not be responsible for any shortcoming if the guests turn out to be more than the confirmed number of pax ordered by the Organizer.
  • The Company shall not entertain any complains or claims if the food turned bad due to delay from the confirmed serving time.
  • The Caterer is under no obligation to deliver balance food to the customers’ residence should there be any left over. However if the
  • customer wants to take back any food balance if any, the customer shall provide to the Caterer food containers and the vendor shall
  • transfer the same into the container provided. The customer shall be responsible to transport the food balance to the desired destination.
  • Thereafter the Caterer shall not be responsible for the quality of the food balance as possibilities of cross contamination is high
  • Once the quotation is sent via WhatsApp or official communication channel, and the customer proceeds with payment (deposit or full payment), it shall be deemed that:

-The customer has read,Understood And agreed to all Terms & Conditions stated

Binding Agreement

Payment made via WhatsApp confirmation, bank transfer, DuitNow, or any agreed payment method constitutes a legally binding agreement between the customer and No Signboard Biryani.

Automatic Enforcement

Upon receipt of payment, all stated policies including Booking, Cancellation, Delivery, Buffet Setup, Tray Drop, and Charges will automatically take effect

*The company reserves the full and exclusive right to change/modify the above term and conditions without prior notice to customers.

Last Updated : 01/01/2026